Frequently Aked QuestionsPlease read everything carefully before emailing us with any questions.
If you did not find your answer on this page, please contact us here. | |
| Tell me about your online store. |  |
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At OhBabyGifts.com, we strive to offer you the highest quality products at the lowest prices. Our highly trained Sales & Customer Service Representatives are always available to help you find what items suit your needs. We have a full selection of baby gift and essential products. Many items on our site as well as any order over $100.00 offer free shipping. New products are added daily. For more information please see About Us | |
| How do I navigate your site? | |
| We at OhBabyGifts.com aim to provide you with an easy shopping experience. We carry thousands of products from most manufacturers. We offer very low prices on our site plus free shipping on any order over $100.00. | |
| How can I contact you? | |
| Please see all our contact information here. | |
| How do I place an order? | |
| Just search or browse through our online store, choose the item(s) of you wish to purchase, click on the "Add to Cart" button, login to your account (or register a new account), enter your billing & shipping information, select your payment options and successfully complete the ordering process. | |
| How do I remove items from the cart? | |
| When you click on "Shopping Cart" you can view the contents and change them too. To remove an item, click on the "Remove" button next to that item. | |
| How do I update the quantity of items in my cart? | |
| When you click on "Shopping Cart" you can view the contents and change them too. To update the quantity of an item, type how many pieces of that item you want into the "Quantity" field, then click on the "Update" button next to that item. | |
| What are your shipping charges? | |
| Orders up to $99.99 are charged $7.95 shipping. Many of the items of on our site offer Free Shipping, on those items the page will state "Free Shipping." We also offer Free Shipping on all orders over $100.00 (Free Shipping applies only via ground shipping to addresses within the 48 contiguous U.S. Any listed shipping surcharge will apply during checkout. Our standard shipping rates will apply to all other orders and shipments, including deliveries to Canada, Alaska, Hawaii, APO & FPO addresses and US Territories). | |
| Do you ship to P.O. Boxes? | |
| We do ship to P.O. Boxes, but they ship only through the United States Postal Service via Priority Mail. | |
| How do I check the current status of my orders? | |
| Log-in to your account, then click on the "My Account" link. From there you will see your full order history including the order status. For detailed information on an order, select the order by clicking on the order number, it will then open a full invoice for you to view or print for your records. | |
| What does order status "pending" mean? | |
| All orders go through a 3 step process. Once an order is submitted the status is marked "Pending" then it is marked "Paid" and finally "Shipped". Order status "Pending" means that the Credit Card information is pending Verification. As soon as all the information is verified, we charge the card and the order gets marked "Paid". | |
| I don't know my order number. Where do I find it? | |
| Log-in to your account, then click on the "My Account" link. From there you will see your full order history including all the order numbers and detailed information. | |
| Can I cancel an order after it is submitted? | |
| Yes, we do accept cancellations of an order, but it should be done as soon as possible. Once the order has entered the shipping process, we do not allow any cancellations. For more information please see our Terms & Conditions. | |
| What is the normal lead time? | |
| It all depends on the item. Most items ship within 1-2 days. Certain items ship a little longer. Custom and specialty items can take longer. Please call our Sales Department for more information at 1-866-Girl Boy or 718-998-7373 | |
| What types of payment do you accept? | |
The following is a list of payment methods we
accept:
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| Is it safe to send my Credit Card number through your site? | |
| Our site uses an SSL (Secure Sockets Layer) Connection. SSL works by using a private key to encrypt data that's transferred over the SSL connection. This Web site can secure your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission. | |
| What if I have a problem or need to return something? | |
| If you were shipped a different product than you ordered, please contact us at info@OhBabyGifts.com or 1-866-Girl Boy or 718-998-7373 within 48 hours of receiving the product. We will provide a Return Authorization Number and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product free of charge. For more detailed information on other types of returns, please refer to our return policy here. | |
| What do I do if I forgot my Password? | |
| Next to the log-in box there is a "Forgot Your Password" link, just click on it and follow the instructions and your password will be emailed to you. You can reach that page by clicking here. | |
| How do I edit my Billing or Shipping information? | |
| Log-in to your account, then click on the "Update Your Account" link. To change your Billing or Shipping address on an existing order please call our Customer Service Department at 718-998-7373. | |
| Will I receive email updates from your site? | |
| We do not believe in spamming. You will not receive any emails other than order notifications. However, if you opted in to our Newsletter Mailing List you will occasionally receive an email about any new developments like discount offers/new products etc. In case you wish to receive our monthly newsletter, you have to subscribe to our newsletter by logging in to your account and clicking on the "Update Account" link. You then must check the box saying "Notify me about special events at this store." | |
| Will the information I provide be private? | |
| When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. The data we collect from you is protected against unauthorized access. We have very strict policies and procedures designed to protect the privacy of our customers and subscribers. We will never share or sell your personal information with any external organization, unless you provide prior consent. Any personal information you wish to provide is also protected internally. | |
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OhBabyGifts.com | 1408 Coney Island Ave Brooklyn NY 11230 | Toll Free: 800-894-9804
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